How Covert Filming Uncovered a Multi-Million Pound Timeshare Scheme

Prosecutors have labeled it as one of the largest scams of its kind in the UK.

Altogether 14 people have been sentenced for their involvement in a £28 million conspiracy to defraud over 3,500 holiday ownership holders.

The victims were desperate to exit decades-old timeshare contracts and went looking for help.

A large number were from 60 and 80. In excess of 500 of them lost over £10,000, and one paid in excess of £80,000.

Those affected were subjected to high-pressure sales meetings extending for six hours. They were out of money, holding valueless fake "credits" and remained trapped in expensive timeshare contracts they often use.

The Firm Behind the Fraud

The business at the centre of the scheme was the organization in question. They collected clients' cash to finance the owners' lavish standard of living of exclusive education, luxury homes and exclusive air travel.

The individual at the helm of the company, the main defendant, was handed a 90-month sentence in January for conspiracy to defraud.

In the latest development, his partner another individual was one of the final three to hear their sentences.

She was given a two-year suspended prison term at Southwark Crown Court after confessing to illegal fund handling.

This has been a long time coming and represents a major victory for the victims who came forward, the law enforcement and prosecutors.

The Way the Investigation Started

The initial awareness of the firm came in the that particular year. The role involved in the research department of a broadcasting service, creating documentary shows.

A friend mentioned that his mum had assumed the ownership of a timeshare apartment in a European resort and, after decades of vacations, had commenced searching to terminate the deal.

It is important to recall how popular holiday ownership had grown with UK travelers in the eighties and nineties.

Timeshares enabled individuals to occupy the equivalent unit every year, or swap their time slots with additional holders who had apartments in different locations. About 600,000 sun-lovers accepted that chance.

The first timeshare rush was paired with a numerous accounts about unscrupulous sellers mis-selling investments. They became a staple on public interest broadcasts.

The typical vacation property deal bound owners for decades.

In that period, those investors who had used their regular accommodation in the sunshine for decades were advancing in years, and a large proportion were hoping to end their association to their timeshares.

Several had declining mobility and found it difficult to access their apartments. Some just thought they'd enjoyed sufficient use from them. And some had died, in numerous instances bequeathing their loved ones to assume the deals - plus their yearly fees and maintenance fees.

The Covert Probe Unfolds

And that's where the friend's mum had found herself. She looked online for answers and discovered the organization, a enterprise whose online presence promised to release her from her deal.

However, having paid a fee and booked a meeting with them, her family had doubts.

Further research uncovered numerous individuals claiming they had submitted funds and achieved no result in return. Actually, they had been left out of pocket. A lot of it.

The reporting group commenced probing what was happening. It was rapidly apparent that there were dubious individuals active in the holiday ownership market.

An attorney had many grievance cases preparing to take action against the company.

Reporters contacted people who had dealt with the organization and they collectively described identical situations. They assumed the business would acquire their investment from them but when they went to a consultation (for which they made an advance payment) they were told there was no re-sale value.

Instead, they were pushed - indeed pressured - to spend more money acquiring "the firm's incentive scheme", named after the organization's holding firm, the overarching entity.

The precise definition was rather ambiguous. They appeared to be a kind of currency, providing reduced-price holidays and benefits and retail offers.

And they were seemingly "exchangeable with fellow investors, at a future date.

Committing funds up front now would lead to an eventual payoff that would pay for the firm's costs and leave the investor ahead financially, liberated eventually from their pesky contract.

An unrealistic promise? Certainly, that proved correct.

A 'Misleading Scam'

If these accounts were accurate, this was a massive scam.

The technique is termed a "misleading sales."

A business - here the company - "lures the customer by promoting a defined offering but then to claim it is unavailable, steering the customer towards an alternative, lesser option.

Such practices are unlawful. Possessing all the evidence we had collected, we presented the rationale to covertly record one of the organization's sessions.

The process requires dedication, work, and strong justifications for why this is the only way to gather the data necessary to demonstrate illegal activity.

With approval secured, our compact group arranged a appointment with one of the company's representatives in Stratford-Upon-Avon.

Pretending to be a member of the public hoping to help his mother free from her timeshare contract|holiday ownership agreement

Scott Porter
Scott Porter

Lena Visser is a Dutch visual artist with over a decade of experience in contemporary art and art education.